Contact Astral ARK

Before you contact Astral ARK, please review our self-help information for ARK SE and ARK SA.

Rule Breaking

We take rule breaking very seriously and do our best to ensure any issues are dealt with swiftly. If you are wishing to report a player breaking the rules, please include as much information as possible when you fill out the form.
Bug/Glitch

We will endeavour to help with any game bug or glitch you encounter, but will not replace or refund any lost items or creatures caused by it. We have no more control over these problems than you do.
Server Problem

If you wish to report a server problem, please include what you were doing when it crashed and the time that it went down. We will not replace or refund any creatures or items caused by a crash.
Feedback

We welcome any feedback from our players and while we may not be able to act on everything, we will certainly take everything under advisement. Please include as much detail as possible to ensure we fully understand your feedback.

Astral Staff

Astral Imperium is run by a small but dedicated team.

Shadowsong

Founder / Admin

Founded Astral Imperium in June 2014.

Speaks: English

Norlinri

Community Manager / Admin

Norlinri joined the team in 2016.

Speaks: English, French

Contact Form

For the fastest response, we recommend opening a ticket on Discord if possible. Alternatively, please fill out the form below if you do not have Discord or have been banned.

Contact

Contact Astral ARK

Rule Breaking

Bug/Glitch

Server Problem

Feedback